Refund Policy

Introduction

At Shorera Luxury Yacht Tours, we understand that plans can change. This Refund Policy outlines our procedures and conditions for refunds and cancellations. Our goal is to provide clear and fair guidelines while maintaining the quality and sustainability of our services.

By making a reservation with Shorera, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. If you have any questions about our refund procedures, please contact our customer service team before making your reservation.

Cancellation and Refund Schedule

The refund amount you will receive depends on how far in advance you cancel your reservation. Please review our cancellation schedule below:

Cancellation Timeframe	Refund Amount
More than 90 days before departure	Full refund minus 10% administrative fee
60-90 days before departure	75% refund of total amount paid
30-59 days before departure	50% refund of total amount paid
15-29 days before departure	25% refund of total amount paid
14 days or less before departure	No refund

Please note that the deposit (25% of the total tour price) is non-refundable regardless of when you cancel. However, it will be counted as part of any refund calculation based on the above schedule.

All cancellations must be made in writing via email to [email protected] or through our online booking system. The cancellation will be effective from the date it is received by Shorera.

Conditions for Refund Requests

Standard Cancellations

To request a refund for a standard cancellation (one that falls within our cancellation schedule), please include the following information in your written cancellation request:

• Your full name as it appears on the booking
• Your booking/reservation number
• The departure date of your tour
• Reason for cancellation (optional, but helpful for our records)
• Your preferred method of refund (original payment method is our default)

Special Circumstances

We understand that unforeseen circumstances may force you to cancel your trip. In certain limited situations, we may consider providing a more favorable refund than our standard policy allows:

• Medical Emergencies: Serious illness or injury to you or an immediate family member that prevents travel. A doctor's note or medical certificate will be required.
• Bereavement: Death of an immediate family member shortly before your tour date.
• Natural Disasters: Major natural disasters in your area of residence that prevent travel.
• Government Travel Advisories: If an official government travel advisory is issued advising against travel to the tour destination.

Each special circumstance request will be evaluated on a case-by-case basis and will require appropriate documentation. While we cannot guarantee exceptions to our policy, we will do our best to work with you in challenging situations.

Refund Processing

Timeframe

Once your cancellation and refund request has been approved:

• For credit card payments: Refunds will be processed within 7-10 business days, though it may take your financial institution an additional 2-5 business days to post the credit to your account.
• For bank transfers: Refunds will be processed within 10-15 business days.
• For other payment methods: Processing times will vary and will be communicated to you upon approval of your refund.

Refund Method

Refunds will be issued using the same payment method used for the original transaction whenever possible. If this is not possible, we will work with you to arrange an alternative refund method.

Currency and Fees

All refunds will be processed in Canadian Dollars (CAD). Please note that Shorera is not responsible for any exchange rate differences or fees that may be applied by your financial institution when processing your refund.

Modifications to Bookings

Date Changes

If you need to change the date of your tour rather than cancel entirely, the following applies:

• More than 60 days before departure: One date change is permitted without penalty, subject to availability. Any price difference between the original and new tour must be paid.
• 30-59 days before departure: Date changes are subject to a change fee of $250 CAD per booking, plus any price difference.
• Less than 30 days before departure: Date changes are treated as a cancellation per our standard policy, followed by a new booking at current rates.

Transferring Your Booking

If you are unable to travel but have a friend or family member who can take your place:

• More than 30 days before departure: You may transfer your booking to another person for a $100 CAD administrative fee.
• Less than 30 days before departure: Transfers are at Shorera's discretion and subject to a $250 CAD administrative fee.

The transferee must agree to and satisfy all terms and conditions that applied to the original booking.

Cancellations by Shorera

Tour Cancellation

In the rare event that Shorera must cancel a tour due to circumstances beyond our control (such as weather conditions, safety concerns, or insufficient bookings), we will offer you the following options:

• A full refund of all payments made to Shorera
• Credit toward a future tour (valid for 24 months) with a 10% bonus value added
• Rebooking to an alternative date or similar tour (subject to availability)

Partial Tour Cancellation or Significant Changes

If, after departure, a significant portion of the tour cannot be provided due to circumstances beyond our control, Shorera will make appropriate refunds or alternative arrangements, at our discretion, in proportion to the components missed.

Please note that Shorera is not responsible for any incidental expenses or consequential losses that you may incur as a result of the cancelled booking, such as visas, vaccinations, non-refundable flights or rail tickets, or loss of enjoyment. Again, this highlights the importance of comprehensive travel insurance.

Non-Refundable Items

The following items are non-refundable under any circumstances:

• Administrative fees and booking charges
• Travel insurance premiums
• Third-party costs already incurred by Shorera that cannot be recovered (e.g., permit fees, special catering arrangements)
• Visa application fees or related expenses

Group Bookings

For group bookings (defined as 6 or more guests booked together), special terms apply:

• A non-refundable group deposit of 30% is required at the time of booking
• Full payment is due 90 days before departure
• Cancellation schedule follows the standard policy, but applies to the entire group booking
• Individual cancellations within a group are subject to our standard individual cancellation policy

Customized group packages may have different terms, which will be clearly specified in your group contract.

How to Request a Refund

To request a refund, please follow these steps:

1. Email [email protected] with the subject line "Refund Request - [Your Booking Number]"
2. Include all relevant details as outlined in the "Conditions for Refund Requests" section above
3. Attach any required documentation (for special circumstances)
4. Our team will review your request and respond within 3 business days
5. If approved, we will process your refund according to the timeframes specified above

Alternatively, you can call our customer service team at +1 (754) 984-2898 during business hours (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time) for assistance with your refund request.

Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

• Email: [email protected] or [email protected]
• Phone: +1 (754) 984-2898
• Mail: Shorera Luxury Yacht Tours, 152 Kelsey Blvd, Churchill, MB R0B 0E0, Canada

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.